FAQs

You have questions, we have answers.

 

What is Nevaeh's Tea? 

Nevaeh's Tea is Canada's premium tea club. Every month our members receive a curated collection of four of Canada's best loose leaf teas, along with tasting notes and brewing instructions. The quantity that we purchase our teas at allows us to get the finest teas at the most affordable pricing, which we then pass on to you!

 

 

How much tea do I get?

Every box comes with 4 pouches of tea. Standard members get 4 pouches containing roughly 30g of tea each while Explorers' pouches contain roughly 4g each.

30g is enough to make 7-12 cups of tea and 4g makes 1-2 cups, depending on the types of tea and how strong you like it. For less than a dollar a day you are getting a curated selection of Canada's Finest teas.

 

 

Tea types?

You'll get a quality selection of pure, blended (flavored), and herbal teas from top Canadian tea vendors.

 

 

 

Shipping cost?

Nothing! Nadda! Free! Shipping is on us for all orders, anywhere across Canada.

 

 

 

Monthly reservation cutoff?

You can reserve next month's tea up until the last day of the previous month.

For example: this means you can order anytime in January, up until January 31st, to receive February's box. 

 

 

When and how do you ship?

We ship all reserved boxes on the 4th of each month. We use regular mail without tracking. That said, if you're missing any items, we will replace any missing or not received items once.

Please contact our customer service team at info@nevaehstea.comand we will be more than happy to reship any items that are not received.

 

 

Return & exchange policy?

Customer satisfaction is our top priority at Nevaeh's teas. If for any reason your product comes damaged or you did not enjoy the teas, we will offer a full refund no questions asked!